Terms of Service

These Terms of Service govern your access to and use of Visual, including our website, product, and related services. By using Visual, you agree to these terms.

Accounts

• You must provide accurate account information and keep it up to date.
• You are responsible for all activity under your account.
• You must promptly notify us of any unauthorized use of your account.

Acceptable use

You agree not to misuse Visual. This includes:

• Attempting to access data, accounts, or systems you do not have permission to access.
• Reverse engineering, scraping, or probing the service in ways that could harm reliability or security.
• Uploading or transmitting malicious code.
• Using Visual in ways that violate applicable laws or third-party rights.

Your content

You retain ownership of your content, including datasets you upload, prompts you submit, and visualizations you create. You grant Visual a license to host, process, transmit, and display your content solely to provide and improve the service, and to provide features like collaboration, sharing, exporting, and history.

AI features

Visual includes AI features that generate queries, charts, and written explanations based on your inputs and connected data sources. You are responsible for reviewing outputs for accuracy and suitability before relying on them.

Subscriptions and billing

• Paid plans renew automatically unless cancelled.
• Fees are non-refundable except where required by law or explicitly stated otherwise.
• We may change pricing with reasonable notice.

Third-party services

Visual may integrate with third-party services (such as data warehouses or business tools). Your use of those services is governed by their terms.

Termination

You may stop using Visual at any time. We may suspend or terminate access if you violate these terms or if required for security or legal reasons.

Disclaimers

The service is provided on an \"as is\" and \"as available\" basis. To the fullest extent permitted by law, Visual disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the fullest extent permitted by law, Visual will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or goodwill.

Changes to these terms

We may update these terms from time to time. If changes are material, we will provide reasonable notice.

Contact

Questions about these terms can be sent to legal@visual.so.